Customer Service

Shipping & Delivery
Items will be shipped via UPS Ground Service unless otherwise requested. UPS requires a physical street address; they will not deliver to a P.O. Box. All freight charges are the customer's responsibility. Please note that all freight charges quoted are for UPS Ground Service on the price list. We will be happy to quote you charges for other shipping methods.
Privacy & Security

This privacy notice discloses the privacy practices for usabatting.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Prices Subject to Change Without Notice • USA Batting is not responsible for typographical Errors

Returns & Replacements
Returns are only accepted if the item is defective.  Should you need to return a part for refund, exchange, or credit, please contact our customer service department for a Return Merchandise Authorization (RMA) number. Most problems, such as installation, can be solved with a telephone call. USA Batting will not accept returned goods without prior authorization. The customer is responsible for freight on all return orders. Parts authorized to be returned, on a non-exchange basis, are subject to a 20% restocking fee. Returns will only be accepted within 30 days of the original date of shipment.  Certain items are non-returnable such as special or custom orders.
Ordering
We accept phone orders during our regular business hours. Monday through Friday 9:00 am to 5:00 pm PST. We also offer internet ordering at usabatting.com, 24-hours a day.
Payment, Pricing & Promotions
We accept Cashier's Checks and Money Orders made payable to USA Batting. We accept Mastercard, Visa, Discover, and Paypal. Credit card orders can only be shipped to the billing address listed with the bank that issued the card. CA residents, add 9.75% sales tax. Call for Wire Transfer information.
Viewing Orders
Orders can be seen from your dashboard, once you are logged into the site.
Updating Account Information
Your account may be updated from your dashboard.